Sixty phone calls a non-native speaker dreads — booking a table, rescheduling the dentist, calling your kid's school, fighting a charge, the call you've been avoiding for weeks.
No body language, no faces — just your voice, the line, and whoever picks up.
Choose your protagonist
Same role, same challenges — pick the character you'll play as. You can switch any time.
You are
Marco Rinaldi· 28
The caller
he/him/his
confident in personundone by the phoneready to fix that
Confident in person, undone by the phone — no faces to read, no time to think.
From dreading a 20-second reservation to making the hardest call of his life, calmly.
What you'll learn on this path
- 1book the table without rehearsing it ten times
- 2change a plan and ask for what you need
- 3explain a problem and be taken seriously
- 4push back and stay polite and firm
- 5make the hard call — calmly
By the end of this path, the phone is no longer the thing you avoid.
You are
- confident in person
- undone by the phone
- ready to fix that
They are
- a hospitality host with a brisk script
- a clinician with a queue behind you
- a landlord, a teacher, a stranger on the line
Your identity arc — A1 to C2
A1 – A2Bookings & basics
The reluctant caller
simple requestsleaving detailssmall changes
B1 – B2Problems & pushback
Heard on the line
explaining clearlycomplaining politelystanding firm
C1 – C2Persuasion & the hard call
Composed under pressure
negotiatingmaking the casedelicate conversations